Refund policy

Last Updated: September 16, 2026

At A LOCKHART & T.J LOCKHART, we want every customer to feel inspired and satisfied with their stationery purchases. Whether you are stocking up on high-quality writing tool sets, fun and functional erasers, or durable folders to keep your workspace organized, we stand behind the quality of our curated collection. If you are not completely satisfied with your purchase, our Return and Refund Policy is designed to make the resolution process simple, transparent, and hassle-free.

Return Eligibility & Window

We accept returns on eligible items within 30 calendar days from the date you receive your shipment. To be eligible for a full refund or exchange:

  • Condition: Items must be unused, in their original condition, and in their original packaging (e.g., pen sets sealed in original boxes, folders free of scratches or creases).

  • Proof of Purchase: A valid order number, receipt, or order confirmation email is required to process any return.

  • Non-Returnable Items: Final sale items, gift cards, or customized products (if applicable) cannot be returned unless damaged or defective upon arrival.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your order number, the item(s) you wish to return, and the specific reason for the return.

  2. Review & Authorization: Our customer support team will review your request within 1 to 2 business days and provide a Return Merchandise Authorization (RMA) along with detailed return instructions.

  3. Pack Your Items: Carefully package the item(s) in secure outer packaging to prevent damage during transit. Please include your original order slip or a piece of paper with your order number inside the package.

  4. Ship Your Return: Send your return package to our designated returns facility:

    A LOCKHART & T.J LOCKHART – Returns Department

    7 Lonsdale Ave, Berowra Heights, NSW 2082, Australia

Shipping Costs for Returns

  • Standard Returns: If you are returning an item due to personal preference, change of mind, or ordering the wrong size/style, you will be responsible for covering the return shipping costs. Shipping costs are non-refundable.

  • Damaged, Defective, or Incorrect Items: If your order arrives damaged, defective, or contains the wrong item, please take clear photos of the issue and contact us immediately at [email protected]. We will provide a prepaid return label or arrange a replacement free of charge.

Inspection & Refund Process

Once your return is received and inspected at our warehouse:

  1. Notification: We will send you an email notifying you that we have received your returned item and whether your refund has been approved.

  2. Processing: Approved refunds will be issued to your original payment method within 5 to 7 business days.

  3. Delayed or Missing Refunds: If you haven’t received a refund after 7 business days, please check your bank account or credit card provider, as processing times can vary depending on financial institutions. If you still need assistance, contact us at [email protected].

Exchanges

We are happy to replace items if they are defective, damaged, or if you received the incorrect item. If you need to exchange an item for a different color or style, please initiate a standard return and place a new order on our website.